miingl
FAQ page
to view the list of our most frequently asked questions and answers
Watch how to videos with step by step instructions on how to use many of the miingl functions
Can’t Find an answer?
miingl suite
How does a miingl suite work like a digital office?
Answer
Using Clusters for Efficient Meetings
1. Introduction to Cluster Meetings [0:00]
- The speaker is in a cluster meeting with their team.
- Discussing business topics during the meeting.
2. Observing Other Participants [0:08]
- The speaker notices another participant joining the venue.
- This indicates a dynamic meeting environment.
3. Transitioning to a New Meeting [0:15]
- The speaker’s next meeting is with a colleague named Patsch.
- They prepare to leave the current cluster to meet Patsch.
4. Options for Meeting with Patsch [0:24]
- The speaker has two options:
- Have a conversation with Patsch in the current venue.
- Join Patsch in a separate cluster for a more focused discussion.
5. Benefits of Cluster Meetings for Consultants [0:37]
- The cluster format allows for back-to-back meetings without interruptions.
- The speaker’s team can continue their discussion while they meet with a client.
6. Conclusion [0:44]
- The cluster meeting format promotes natural transitions between meetings.
- Encourages efficient use of time for consultants.
Link to Loom
hosting a miingl
Can I host a miingl event with the miingl trial plan?
Answer
Yes! All miingl users can host or participate in events.
Can I designate a co-host for my event?
Answer
Yes! As you send invitations to your event, you’ll have the option to designate up to two participants as Co-Hosts. Co-hosts will be able to start the meeting with or without you, broadcast to the group, and manage all participants and waitlists.
How is being a host different from being a participant?
Answer
Hosts can access expanded features such as Broadcasting, Announcements, and Screen Sharing to address the whole group at once. Hosts can also manage participants and waitlists.
How do I create a new event?
Answer
From your miingl dashboard, click “Create Event” in the top right corner. Then, enter a title, schedule your event for a specific time or select “instant event,” set a duration, choose a topic, write a brief introduction, and choose whether to set your event as private or public.
How does a raised hand during a broadcast work?
Answer
How to Conduct a Q&A Session on Stage
1. Initiate the Q&A Session [0:00]
- Begin your presentation and reach the Q&A segment.
- Invite a participant (e.g., Pat) to join you on stage for the conversation.
2. Manage Hand Raising [0:13]
- Monitor for participants raising their hands to ask questions.
- Click on the hand raise notification to add the participant to the stage.
3. Engage in Conversation [0:23]
- Start the conversation with the participant once they are on stage.
- Example greeting: “Hey, Pat, how are you?”
4. Allow Participant to Broadcast [0:31]
- Stop your own broadcast to let the participant (e.g., Pat) take over broadcasting.
5. Raise Hand to Join Stage [0:39]
- The participant can raise their hand either by clicking the icon or using a designated button.
6. Exit the Stage [0:45]
- The participant can leave the stage at any time.
- Alternatively, the host can remove the participant from the stage by clicking the exit button (white X).
7. Conclude the Q&A go to the top menu item MY Events find the event you are looking to edit and click on the three dots in the top right corner of the event image.
What is the recommended image size for a miingl event or suite?
Answer
We recommend uploading your event or suite banner image at 1800 × 600 pixels, which follows a 3:1 aspect ratio. This format works best across all Miingl views, including the event detail page and the event forum.
To ensure your banner looks great on all devices:
-
🎯 Keep all important content (like text, logos, and faces) within the center 58% of the image.
-
The outer 21% on each side (left and right) acts as filler space, which may be cropped depending on the viewer’s screen size or layout.
-
Avoid placing key elements near the top or bottom edges, especially for mobile users.
✅ Quick Design Guide:
-
Image Size:
1800 × 600 px -
Aspect Ratio:
3:1 -
Safe Zone:
1044 × 400 px(centered) -
File Types Accepted:
JPGandPNGonly -
Max File Size:
5 MB
📌 PNG images offer the best quality but can be large — for faster uploads, use compressed JPG files where possible.
What’s the difference between a public or private miingl event?
Answer
Private miingl events are only open to individuals who have received an invitation or link. Public miingl events will appear on your miingl dashboard upon logging in and are open for anyone with a miingl account to join.
How do I invite people to my miingl event?
Answer
Once you’ve created an event, click “invite participants.” You can then enter invitees individually (with their email address or phone number) or you can upload a CSV file with the same. If the individuals you invite don’t already have a miingl account.
How do I share my event?
Answer
Head to your event tab to invite participants to your event, or hit the “copy link” button to share the event with via text, email, or social.
How do you start and end a miingl event?
Answer
Only hosts and co-hosts can start a miingl or end a miingl event
This guide will walk you through the steps to end a miingl event.
1. Click “More”
Click on the “More” button located in the bottom right corner of the screen.
2. Click “End Event”
Select “End Event” from the drop-down menu that appears after clicking on “More”.
3. Click “End Event”
Confirm that you want to end the event by clicking on “End Event” again.
This guide covered the steps to end a broadcast using miingl.
How do I share my screen?
Answer
Screen Sharing Procedure in miingl
Guide to Using the Share Screen Feature in miingl
1. Introduction to the Feature
[0:00]
- Introduced by Jake and Patsch, co-founders of miingl.
- Purpose: Demonstrate the ‘share screen everywhere’ feature.
2. Accessing the Share Screen Feature
[0:11]
- Users can share their screen in the main venue of the application.
- Options available: share entire screen or specific window.
3. Sharing the Screen
[0:21]
- Jake mentions he doesn’t have something ready to share, but Patsch can.
- Users can pop out the shared screen to full screen for better visibility.
4. Joining a Private Conversation (Cluster)
[1:01]
- Jake joins a private conversation (cluster) with Patsch.
- Patsch shares his screen, demonstrating the feature.
5. Moving the Shared Screen
[1:12]
- Patsch demonstrates the ability to pop out and move the shared screen to different locations.
6. Leaving the Cluster
[1:27]
- Jake explains how to leave the cluster after sharing.
7. Using Broadcast Mode
[1:37]
- Jake enters broadcast mode to present to a larger audience.
- In this mode, he can share his screen while speaking.
8. Interaction During Presentation
[1:54]
- Jake shares a window (e.g., ChatGPT) while presenting.
- Patsch can raise his hand to interact during the presentation.
9. Conclusion and Ending the Loom
[2:09]
- Jake humorously mentions needing to figure out how to end the Loom.
Link to Loom
participating in a miingl
Do I need a miingl account to join a miingl event?
Answer
No, simply click “Join as Guest” when entering a miingl venue. This will require that you put in a name and often an email to join as a guest.
How do I join a miingl?
Answer
If you’ve received an invitation to a miingl event, simply click the link that was sent to you once the event starts. You can also explore open miingl events at your miingl dashboard here. Join any public miingl event by selecting the event, then clicking “Join Event.”
What’s the difference between hosting a miingl and just participating in one?
Answer
People who create a miingl or are designated as co-hosts can access expanded features such as Broadcasting, Announcements, and Screen Sharing to address the whole group at once. Hosts can also manage participants and waitlists. Participants can interact with one another without interrupting hosts by creating clusters, starting sidebar conversations, or raising their hand to address the group with the host’s permission.
Why am I unable to rejoin after exiting a miingl event?
Answer
If exiting the event by closing the browser or browser tab, there will be at least a 30 second lag time before you are able to re-enter the event.
How can I communicate with participants while the host is talking without disrupting the event?
Answer
That’s what’s great about miingl! Miingl allows you to create small-group clusters so you can video chat amongst yourselves while the host is talking, without disrupting the broadcast. You can also create sidebar conversations with only the participants you choose.
Why are my video heads so small?
Answer
To make room for plenty of participants! Click the +/- icon within the venue to make the circles bigger or smaller.
Can I share my screen as a participant?
Answer
Yes, you can share your screen inside a cluster, or in the venue.
miingl clusters
What is a cluster?
Answer
Miingl allows participants to create clusters, or subgroups, to video chat freely while an event is going on without disrupting the host or the event itself.
How do I create a cluster?
Answer
Using Click to Cluster Feature in Miingl
1. Introduction to Click to Cluster [0:00]
- Overview of the unique Click to Cluster technology in miingl.
- Purpose: To facilitate conversations between participants.
2. Initiating a Cluster Conversation [0:12]
- Identify participants in your cluster.
- Hover over the desired participant (e.g., John Patch).
- Click the ‘Click to Cluster’ button to send an invite.
3. Accepting a Cluster Invitation [0:25]
- The invited participant receives an invitation.
- Upon acceptance, both participants enter a private conversation.
4. Adding More Participants to the Cluster [0:33]
- While in a cluster, hover over another participant to invite them.
- Click ‘Click to Cluster’ to send an invite to the new participant.
5. Receiving a Cluster Invitation [1:01]
- Demonstration of how it looks from the receiving end of an invitation.
- Accept or reject the invitation to join the cluster.
6. Joining an Existing Cluster [1:20]
- If you see a cluster in session, you can join it.
- Click ‘Join Cluster’ to send an invitation to the existing participants.
7. Conclusion [1:41]
- Recap of how to create and join clusters within the miingl application.
- Thank participants and exit back to the main interface.
Link to Loom
How do I join a cluster?
Answer
Joining an Existing Cluster [1:20]
- If you see a cluster in session, you can join it.
- Click ‘Join Cluster’ to send an invitation to the existing participants.
7. Conclusion [1:41]
- Recap of how to create and join clusters within the miingl application.
- Thank participants and exit back to the main interface.
Link to Loom
How many people can be in a cluster?
Answer
We cap clusters at 5 participants. (If you’d like to miingl in a group larger than that, we recommend creating a new event!)
Am I able to hear the host when I am clustering?
Answer
If the host is in Broadcast mode or performs an Announcement, you will be able to hear the host within your cluster. Otherwise, you won’t hear the host.
other miingl features
What are announcements?
Answer
Announcements are communications the host can put out to everyone in the miingl event at once including participants interacting in clusters.
Announcements give a Host the ability to interrupt everyone at an event. Learn how to start an announcement on miingl.
1. Click “More”
Access the menu by clicking on the “More” button.
2. Click “Start Announcement”
Start creating an announcement by clicking on the “Start Announcement” button.
This guide covered how to access the menu and start creating an announcement on Miingl for employee training purposes.
Announcements give a Host the ability to interrupt everyone, but it’s wise to end these announcements here’s how to do that.
1. Click “More”
2. Click “End Announcement”
What are sidebar conversations and how do I start one?
Answer
Sidebar conversations are messages you can send to select participants in the chat, without involving the host and other participants. To start a sidebar conversation, select a participant you’d like to chat with and hover your cursor over their video head. Click on the three dots and choose “Sidebar.” Repeat that process with any participants you’d like to invite to the convo.
Learn how to start and end a side bar conversation with a colleague or friend using miingl.
1. Click “Dropdown”
Click the dropdown menu located in the top right corner of the participant’s video.
2. Click “Sidebar Call”
From the dropdown menu, select “Sidebar Call” to start a new conversation with a colleague.
3. This means you’re in a Sidebar
As you are in the Sidebar you’ll notice your video is frozen in the cluster. This lets others in the cluster know you are in a Sidebar conversation.
4. Click “End Call”
This guide covered the steps to start and end a sidebar conversation with a colleague using miingl.
How do you use chat while you miingl?
Answer
Chatting in a miingl Event
This guide will show you how to use the chatting feature while in a miingl event. You can send a message to the everyone or to just a single person at the event.
1. Click “Write a message…”
Open the chat feature.
2. Write Your Message
Type your message.
3. Click Here to Send to Everyone
Send the message.
4. To Send a Message to
One Person Click “To: Everyone”
Select the recipients of the message.
5. Click The Name of The Person
Select a name as a recipient.
6. Click “Write a message…”
Open the chat feature again.
7. Write Your Message
Type your message to a specific participant
8. Click Here to Send
Send the message.
This guide covered the steps to use the chatting feature in miingl, including opening the chat, selecting recipients, typing and sending messages.
What does it mean to broadcast?
Answer
How do I raise my hand and what does that do?
Answer
Rasie Your Hand to Join the Stage[0:39]
- The participant can raise their hand either by clicking the icon or using a designated button.
6. Exit the Stage [0:45]
- The participant can leave the stage at any time.
- Alternatively, the host can remove the participant from the stage by clicking the exit button (white X).
7. Conclude the Q&A account/subscriptions[/et_pb_text]
Do I need to create an account to join or host a miingl?
Answer
Yes, you must create a miingl account in order to join a miingl event. It only takes a minute or two and it’s free to start, no credit card required!
What subscription plans do you offer?
Answer
miingl trial – 240 minutes of miingl calls for 30 days. Totally free, no credit card required.
miingl classic – 1000 minutes of miingl calls each month, ideal for just about any user tuning into a miingl event or hosting their own. $99.95 billed annually | $9.95/month
miingl ultimate – 5000 minutes of miingl calls each month, ideal for creators, influencers, and small business owners looking to connect more deeply with their audiences and teams. $149.95 billed annually | $14.95/month
miingl custom – miingl however you want and pay only for what you need. Choose your own time allotments, number of users, streaming + support capabilities, and more. Contact us for a custom quote.
Are payment plans available?
Answer
Yes! miingl lite and miingl ultimate can be billed either annually or month-to-month.
Do I need to provide my credit card information to create an account?
Answer
Nope! No credit card is required to start a miingl trial plan.
How do I cancel or change my subscription?
Answer
Change or cancel your plan anytime in Account Settings or by emailing [email protected].
I’m interested in using miingl for my business – who do I contact for a quote?
Answer
Contact [email protected] for a custom quote.
troubleshooting
My video or audio is not working.
Answer
Oh no! Every browser handles video and audio differently – check your browser settings to play around with video and audio settings for your device. If you’re having persistent problems, contact us via chat or email and we’ll try to help you get to the bottom of it!
This guide will show you how to refresh events in miingl to resolve audio or video issues during an event.
1. Click “Here” to Refresh
Refresh the event in Miingl by clicking on the “Refresh Event” button.
This guide covered the steps to refresh events in miingl to resolve audio or video issues during an event.
Why am I not able to cluster?
Answer
Only miingl users who have verified their email and phone number can participate in clusters. Check your account settings and verify your contact info.
Why does my audio/video stop on my phone?
Answer
Your phone may have gone into sleep mode – that halts both audio and video.
I left a miingl event and I can't get back in?
Answer
If you left a miingl event by closing your browser there will be a 30 second delay before you can re-enter that event. Wait half a minute and you should be able to re-join.
What if a participant is exhibiting unlawful, hate, bullying or unacceptable behavior?
Answer
We don’t tolerate any such behavior on the miingl platform. Hosts can remove any participant from a specific event or cluster by Blocking them, and any participant can use the Flag function to report abusive or unlawful behavior.
What if an individual continues to disrupt my event?
Answer
If a user is flagged multiple times, the miingl team will determine the appropriate action to take, which may include blocking them from public events, the miingl platform itself, or other discipline.
What if I am having other technical issues?
Answer
Often this can be resolved through reducing the amount of windows and applications you have running on your device. Try closing open tabs and applications.
Than refresh your miingl by selecting the refresh icon on the bottom right of your miingl.
If you are still expereincing techinical issues, we’re here for you! Please contact support at [email protected]
miscellaneous
I’m under 18 – can I use miingl?
Answer
Yes! Individuals under 18 years of age may use miingl with parental consent.
I’m a creator or influencer – would miingl be interested in a collab?
Answer
Absolutely! Send inquiries to [email protected].
Is miingl hiring right now?
Answer
We’re always looking for talented professionals looking to help us further miingl’s mission. Send your resume to [email protected].
Does miingl have a referral program?
Answer
Yes! Email [email protected] to learn more.
What if I have other questions?
Answer
We’re here for you! Please contact support at [email protected].
What can I do if someone is doing something inappropriate or spamming me?
Answer
This guide will show you how to flag a user on miingl.
1. Hover Over the Participant
and Click the “3 Dot Menu”
Click on the dropdown menu icon.
2. Click “Flag”
Click on the “Flag” option next to the name.
3. Select a Reason For the Flag
Click on the user name
4. Click “Flag”
Click on the “Flag” button to submit the flagged user.
This guide covered the steps to flag a user on miingl by clicking on the dropdown menu icon, selecting the “Flag” option next to the user’s name, filling in the reason for flagging, and submitting the flagged user.
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